All embroidery & printing is done once you order it, which allows us to add your personalized customization. Please allow 2-3 weeks turnaround for customized clothing. Made & shipped from Fredericton, NB.
Your embroidered or printed items are hand-digitized into a file within 12 hours of receipt of your order. We do not modify or change embroidered items 12 hours afterwards, as your order will already be in production. Please triple check your order confirmation email for errors right away and let us know of any changes within a 12-hour period.
Any changes/modifications/additional changes to your order will not be accepted after a 12-hour period and you will need to re-order.
We do not accept the return of custom products items for credit or refund. Embroidered or printed products are custom-made to order and are non-refundable. All orders are made according to your specific order requirements.
We strive to get your order out as soon as possible! Once your order has left our shipping department, we'll immediately email you the tracking number so that you can determine the actual delivery date.
Orders shipped by Canada Post "Expedited" shipping service are traceable via tracking number. An email will be sent to you as soon as your package has been processed. You will then be able to track your package through the Canada Post website.
For Canadian customers when checking out you'll notice 3 delivery options available for selection. Please note these delivery times are in addition to production time required to make print/embroider your items. For example, if you ordered an embroidered hoodie, patch & decal, the shipping times below would be added to the processing time required to make the items before shipping.
Approximate delivery times (times are NOT guaranteed), see below:
EXPEDITED SHIPPING ($13): NB, NS, PEI & NFLD (2-5 DAYS) | QC, MB, and ON (3-5 DAYS) | BC, AB, SK, YK, NT, NU (5-8 DAYS)
EXPRESSPOST SHIPPING ($25): NB, NS, PEI, NFLD (2-3 DAYS) QC, MB, and ON (2-5 DAYS) | BC, AB, SK, YK, NT, NU (3-5 DAYS)
PRIORITY SHIPPING ($35): NB, NS, PEI, NFLD, QC, MB, ON (1-2 DAYS) | BC, AB, SK, YK, NT, NU (2-3 DAYS)
ENVELOPE SHIPPING: If you are ordering small, flat items that can fit in a letter sized envelope, we can ship those via lettermail for $5.5 (covers the cost of 3-4 stamps). This method is NOT trackable, and NOT insured, meaning that if it is lost in the mail, we are not liable for your order and you will have to reorder. Only patches, decals, and small lapel pins can be shipped in an envelope.
